Return, Exchange & Cancelation Poilcy

RETURN, EXCHANGE & CANCELATION POLICY

If you are not happy with your Sidas product purchase for any reason, please contact us at service@sidas.co.uk. If, upon receipt, the goods appear damaged, incomplete, or incorrect, the customer should note the situation on the carrier’s documents and notify our Customer Service Team within 5 days of delivery (service@sidas.co.uk). Made-to-order and non-stock Products should be inspected immediately upon arrival, and any damage reported to the Customer Service Team the same day. For notifications received later than this, we may charge a 15% restocking fee. If an order does not arrive on the expected delivery date, the customer should notify our Customer Service Team within 14 days from the invoice date. Failure to do so will result in the supplier not being liable for non-delivery.

How to Return: Please complete the Return Form and return the product in its original box to:

Sidas UK Ltd
Mintsfeet Road North
Kendal
Cumbria
LA9 6LZ.

Returned goods must be suitably packaged for transportation by the carrier. Goods received without suitable packaging will not be credited. Even where the supplier has made the error, full credit will only be given for returned goods that are fit for sale and are current lines.

It is imperative that all instruments, podiatry nippers, and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery.

We are under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors (e.g., surplus stock, unauthorized, contaminated, or damaged on return). However, if the supplier agrees to do so, a 15% handling charge will apply. The customer will arrange carriage and pay all freight charges. Returns of bespoke items, such as laminated materials, made-to-measure, personalised, or special orders, will be refused unless the goods are faulty.

We do not accept returns for any pharmaceutical items unless an arrangement has been made in advance and the reason for the return has been pre-approved. These products require stringent control over temperature storage, timely deliveries, and batch information. We reserve the right to refuse credit and to dispose of items returned outside of this agreement. Your statutory consumer rights are unaffected by these limitations.

All furniture items (as advised by the Supplier or its representatives) are non-returnable. This does not impact your statutory consumer rights. If we agree to accept a furniture return in exceptional cases, the customer will bear all return costs. In cases where furniture or equipment is returned for repairs not covered by the warranty, costs will include at least two hours of labour, along with travel expenses if collection is needed (additional charges may apply for replacement parts). Travel costs are calculated for round-trip travel to the Supplier’s head office and may include a surcharge for more than one person if required for safe collection. An ‘overnight’ charge will apply for travel exceeding four hours, plus any additional travel-related expenses such as tolls, ferry crossings, or specialized vehicle rental. Advance payment of agreed collection costs may be necessary. We do not guarantee a specific collection date in advance.

OUR SIDAS WARRANTY POLICY
MONEY BACK: 30-DAYS GUARANTEE - SATISFIED OR YOUR MONEY BACK

If a customer is not happy with their Sidas product purchase for any reason, they can return it within 30 days, and we will credit you for the full price of the purchase. We offer a 30 day guarantee - satisfied or your money back, for all Sidas products featuring this policy on its packaging.

How to claim: For any 30 day Money Back guarantee claim, return the product in its original box with the Return Form completed.

2 YEAR WARRANTY

Sidas products are guaranteed against any material or manufacturing fault for 2 years. The warranty will only apply to faults that appear during the warranty period. Sidas products comply with their technical description and specifications; when picking the right product, make sure that it is suitable for your chosen use. This warranty is only valid and legally binding in the country where the product was purchased from, as Sidas has effectively authorised product distribution in this country. This guarantee is also valid in all countries where Sidas has a subsidiary or a distributor.

1 - APPLICATION CONDITIONS AND EXCLUSION CASES

The following damage is not covered by the warranty:

  • Damage from normal product wear
  • Damage as a result of product transport or storage
  • Damage resulting from inappropriate use of products or poor maintenance
  • Damage caused by modifying the product
  • Damage from a blow, caused by sharp objects, by twisting, compression, a fall, an abnormal impact and other actions outside Sidas's control.

2 - WARRANTY OUTCOMES

In the case of a fault, Sidas will decide whether to repair the product or to replace it at no extra cost. We will base this choice on the following considerations:

  • The product's value without the fault,
  • The importance of the fault
  • The inconvenience generated by the reimbursement suggested for the initial purchaser. Sidas will perform all repairs or replacements within a reasonable time, taking into account the type of goods and intended use.

3 - WARRANTY CLAIMS

Trade customers if you have a product returned due to a fault or performance issue please fill in the online customer services Warranty Form or email service@sidas.co.uk explaining the issue and specifying the product and one of the team will be in-touch.