Sidas UK LTD Terms & Conditions of Sale

In these Terms & Conditions, 'Supplier' refers to Sidas UK Limited; 'Customer' designates the individual, department, firm, company, or organisation that receives the Supplier's goods or services or to whom the Supplier’s quotation, invoice, or order acknowledgment is addressed. 'Products' refer to the goods and/or services supplied by the Supplier to the Customer. Placing an order with the Supplier constitutes an unconditional acceptance of these terms unless agreed otherwise in writing.

Please review these Terms & Conditions thoroughly and ensure you understand them before purchasing any products or services from us. By placing an order, you agree to be bound by these Terms & Conditions and the associated documents explicitly mentioned herein. We reserve the right to modify these Terms & Conditions as outlined in clause 5. Please review these Terms & Conditions each time you order to ensure you understand the terms that will apply at the time of your order.

1. Our Information

1.1 Sidas UK LTD is a company registered in England and Wales under company number 04624088.
Our registered office is located at Sidas UK LTD, Mintsfeet Business Park, Mintsfeet Road North, Kendal, England, LA9 6LZ
1.2 Sidas UK Limited manages the website https://www.b2b.sidasworld.co.uk

1.3 To contact us please visit our homepage https://www.b2b.sidasworld.co.uk for details

2. Our Products

2.1 Any samples, drawings, descriptive material, or advertising produced by the Supplier, and any descriptions or illustrations found in the Supplier's catalogues, websites, or brochures, are solely intended to provide a general idea of the products described. They do not form part of the contract or carry any contractual force. The Supplier reserves the right to amend specifications, construction, and/or design without prior notice.

2.2 The packaging of the products may differ from the images shown on our websites.

2.3 All products displayed on our websites are subject to availability. We will notify you as soon as possible if the product you ordered is unavailable and offer alternatives or advise on the expected delivery date.

3. How We Use Your Personal Information

3.1 We only use your personal data in accordance with our Privacy & Cookies Policy, which can be found on our Privacy & Cookies page. Please review this policy as it contains important terms that apply to you.

3.2 Specifically, we will collect and use the personal information you provide for the following purposes:

·        To process your order, deliver the products to you, inform you of important information relating to your account and manage payments.

·        To inform you about similar products, marketing or services that we provide. You may opt out of these communications at any time by unsubscribing from our email list or by contacting us. Further details can be found on our Privacy & Cookies page at https://b2b.sidasworld.co.uk/policies/privacy-policy

·        To share with credit reference agencies.

3.3 By proceeding with your order, you confirm your consent, and the consent of the individual to whom the personal information pertains, to our use of the provided data for the above purposes. You also agree that we may share this information with credit reference agencies, and they may retain a record of any search they perform. You can request details on how we process your personal data, or request that we cease processing your information, in writing within 14 days of proceeding with your order. Requests should be sent to info@sidas.co.uk

4. How the Contract Is Formed Between You and Us

4.1 By placing an order with the Supplier, either through our online service (https://b2b.sidasworld.co.uk/), phone, fax, or email, you agree to the Terms & Conditions outlined in this document. The contract is established when the Supplier accepts and processes your order.

4.2 All accounts initially operate on a 'payment with order' basis. This may be reviewed at the Customer’s request after a period of consistent orders.

4.3 We reserve the right to decline a credit account if the information provided does not meet our credit control criteria.

4.4 We reserve the right to suspend or withdraw credit facilities for consistently late payments.

4.5 Credit facilities will be withdrawn if a customer does not place orders with us for a period of six months, after which a new application will need to be made.

4.6 Promotional codes, coupons, and discounts may not be combined or used alongside other offers unless specified. We reserve the right to cancel or reject any orders where incorrect promotional codes, coupons, or discounts have been applied.

5. Our Right to Modify the Terms & Conditions

5.1 We may amend these Terms & Conditions periodically.

5.2 The current Terms & Conditions apply to your contract with us during the contract's duration, as laid out in 4.1.

6. Your Consumer Right of Return and Refund

This clause applies only if you are a consumer.

6.1 As a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling Regulations) within the period specified in clause 6.3. This means that during the relevant period, if you change your mind or for any other reason decide you do not want to keep a product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these Regulations is available from your local Citizens Advice or Trading Standards office.

6.2 This cancellation right does not apply to any custom-made, SMU or personalized products, or part orders.

6.3 You have seven working days to cancel the Contract starting from the day after you receive the products. For bespoke products, the seven-day period starts the day after we accept your order. Working days exclude Saturdays, Sundays, and public holidays.

6.4 To cancel a Contract, please contact us by sending an email to info@sidas.co.uk or by calling our Customer Service Team on 01539 725817.

6.5 You will receive a full credit or refund for the price you paid for the products and any applicable delivery charges. We will process the refund as soon as possible and within 30 calendar days of receiving your cancellation notice, as described in clause 6.3. If you returned the products because they were faulty or misdescribed, please see clause 6.6.

6.6 We reserve the right to investigate claims for refunds due to products being returned as faulty or misdescribed. If applicable, we will refund the price of defective products, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

6.7 Refunds will be issued using the payment method you used to pay for your goods.

6.8 If the Products were delivered to you:

·        You must return the Products to us within 14 days of notifying us of the proposed return.

·        You are required to retain possession of the Products and take reasonable care of them while they are in your possession.

·        If products returned for cancellation of the Contract or refund are not returned according to clauses 6.1 to 6.8 inclusive, the Supplier reserves the right to charge a 15% restocking fee.

7. Notice of Damage, Non-Delivery, or Wrong Delivery

7.1 If, upon receipt, the goods appear damaged, incomplete, or incorrect, the Customer should note the situation on the carrier’s documents and notify our Customer Service Team within 5 days of delivery (info@sidas.co.uk). Made-to-order and non-stock products should be inspected immediately upon arrival, and any damage reported to the Customer Service Team the same day. For notifications received later than this, we may charge a 15% restocking fee.

7.2 If an order does not arrive on the expected delivery date, the Customer should notify our Customer Service Team within 14 days from the invoice date. Failure to do so will result in the Supplier not being liable for non-delivery, as detailed in clause 8.1.

7.3 Any surplus goods delivered remain the property of the Supplier. The Customer should notify the Supplier immediately and take all reasonable precautions to ensure the safe custody and protection of such surplus goods until the Supplier collects them.

7.4 For all returns, please visit https://b2b.sidasworld.co.uk/policies/refund-policy  download the Returns Form. Complete the Returns Form and enclose with the goods. Returned goods must be suitably packaged for transportation by the carrier. Goods received without suitable packaging will not be credited. Even where the Supplier has made the error, full credit will only be given for returned goods that are fit for sale and are current lines. It is imperative that all instruments, podiatry nippers, and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Supplier without prior consent. Please contact our Customer Service Team (service@sidas.co.uk) before sending the products back.

7.5 The Supplier is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors (e.g., surplus stock, unauthorised, contaminated, or damaged on return). However, if the Supplier agrees to do so, a 15% handling charge will apply. The Customer will arrange carriage and pay all freight charges. Returns of bespoke items, such as laminated materials, made-to-measure, personalized, or special orders, will be refused unless the goods are faulty (see clause 7.1).

7.6 We reserve the right to charge a 15% handling fee on all consignments offered for collection or delivery that are refused without justification. If goods are returned to us in such circumstances and re-delivery is requested, we will charge for that re-delivery. If no contact is made within seven days of returned delivery, goods will be deemed abandoned.

7.7 With prior approval (refer to clause 7.4), only products that are unused, undamaged, complete, and still in their original packaging can be returned. These items must be current products featured in our most recent catalogue or online, and they must be less than 12 months old. Products not meeting these conditions may not be eligible for credit. Custom-made and non-stock products are non-returnable (see clause 7.5).

7.8 We do not accept returns for any pharmaceutical items unless an arrangement has been made in advance and the reason for the return has been pre-approved. These products require stringent control over temperature storage, timely deliveries, and batch information. We reserve the right to refuse credit and to dispose of items returned outside of this agreement. Your statutory consumer rights are unaffected by these limitations.

7.9 All furniture items (as advised by the Supplier or its representatives) are non-returnable. This does not impact your statutory consumer rights. If we agree to accept a furniture return in exceptional cases, the Customer will bear all return costs. In cases where furniture or equipment is returned for repairs not covered by the warranty, costs will include at least two hours of labour, along with travel expenses if collection is needed (additional charges may apply for replacement parts). Travel costs are calculated for round-trip travel to the Supplier’s head office and may include a surcharge for more than one person if required for safe collection. An ‘overnight’ charge will apply for travel exceeding four hours, plus any additional travel-related expenses such as tolls, ferry crossings, or specialised vehicle rental. Advance payment of agreed collection costs may be necessary. We do not guarantee a specific collection date in advance.

7.10 Customers should retain proof of delivery for any returned goods sent back to the Supplier.

8. Delivery

8.1 All delivery dates provided are estimates only. While we strive to meet all customer deadlines, the Supplier is not responsible for any delays in delivery or any associated costs.

8.2 Delivery is considered complete when the Customer has accepted the products unless clause 7 applies.

8.3 The risk for the products passes from the Supplier to the Customer once the delivery of the products to the Customer is completed.

8.4 Ownership of the products does not transfer to the Customer until we have received full payment, including all applicable delivery fees. (inclusive of customs duty and clearance fees)

9. Payment Methods

9.1 We accept various payment methods, including credit/debit cards, PayPal and BACS. When making a BACS payment, please use your order reference. Contact our Customer Service Team if you need clarification.

9.2 Orders from 'payment with order' customers will only be finalised once full payment is received (payment is requested at the time of order).

9.3 Customers with credit accounts must settle the invoice in full by the due date specified on the invoice.

9.4 Invoices will be issued once goods are dispatched.

9.5 Customers with overdue invoices on a credit account will not have additional goods shipped until their account is current and proof of payment is received.

9.6 We reserve the right to charge interest at a rate of 5% above the Bank of England’s base rate for all overdue payments.

10. Warranty

10.1 We guarantee that, from the date of delivery, the products will:

·        Conform substantially with their description and any applicable specifications.

·        Be free from material defects in design, materials, and workmanship.

·        Be of satisfactory quality as defined by the Sale of Goods Act 1979.

·        Be suitable for any purpose explicitly stated by the Supplier.

10.2 The warranty outlined in clause 10.1 does not cover defects arising from:

·        Normal wear and tear.

·        Intentional damage, improper storage, accidents, or negligence by the Customer or any third party.

·        Failure to operate or use the products as instructed or recommended.

·        Alterations or repairs conducted by the Customer or an unauthorised third party.

·        Specifications requested by the Customer.

·        Items sold as ex-demonstration or clearance, with pre-sale cosmetic or other faults.

10.3 If you are a consumer, this warranty is in addition to your statutory rights regarding products that are faulty or not as described.

10.4 If a product is believed to fall outside the warranty specified in clause 10.1, the Customer should notify the Supplier in writing as soon as possible within the warranty period. Upon notification within the applicable warranty period, we may:

·        Request photos of the product, a written explanation of the issue, and any relevant serial numbers.

·        Consult the Manufacturer about the issue.

·        Send our Engineer or representative to inspect the issue and/or conduct repairs.

·        Return the goods to the Manufacturer for inspection or repair.

This may require the Customer to:

·        Allow us a reasonable opportunity to examine the products.

·        Return the products if requested by us.

11. Liability for Business Customers

This clause applies exclusively to business customers.

11.1 Subject to clause 11.2, the Supplier may choose to repair, replace, or refund the defective product if:

·        The Customer informs the Supplier within the warranty period, within a reasonable time after discovering that some or all the goods do not meet the warranty standards set out in clause 10.1.

·        The Supplier is given a reasonable opportunity to inspect the goods.

·        The Customer, if requested by the Supplier, returns the goods to the Supplier’s business location at the Customer’s expense.

This is the Customer's sole remedy against the Supplier regarding defective products (refer to clause 11.4).

11.2 Nothing in these Terms & Conditions limits or excludes our liability for:

·        Death or personal injury caused by our negligence.

·        Fraud or fraudulent misrepresentation.

·        Breach of the terms implied by section 11 of the Sale of Goods Act 1979 (title and quiet possession).

·        Defective products under the Consumer Protection Act 1987.

11.3 Subject to clause 11.2, we are not liable to you in any situation, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, for:

·        Any loss of profits, sales, business, or revenue.

·        Loss or corruption of data, information, or software.

·        Loss of business opportunity.

·        Loss of anticipated savings.

·        Loss of goodwill.

·        Any indirect or consequential loss.

11.4 Subject to clauses 11.2 and 11.3, our total liability to you for all other losses arising under or related to the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price of the products.

11.5 Except as explicitly stated in these Terms & Conditions, we do not make any representations, warranties, or undertakings regarding the products. Any representation, condition, or warranty that might be implied or incorporated into these Terms & Conditions by statute, common law, or otherwise is excluded to the fullest extent permitted by law. Specifically, we are not responsible for ensuring that the products are suitable for your intended use.